§ 1 General provisions
§ 2 Technical requirements necessary to use the Website
§ 3 Sale of Goods – terms and conditions and order processing time
§ 4 Liability for non-conformity of the Goods with the Contract
§ 5 Provision of Services
§ 6 General principles of services in the form of individual consultations
§ 7 Liability for non-compliance of the Service with the Agreement
§ 8 of the Digital Content or Digital Service Delivery Agreement.
§ 9 Liability for non-compliance of digital content or digital service with the Agreement.
§ 10 Product prices and delivery cost
§ 11 Methods of payment
§ 12 Right to withdraw from the contract
§ 13 Refund of the amount paid by the customer
§ 14 Newsletter
§ 15 User Account
§ 16 StartUp contact information
§ 17 Final provisions
Communication on out-of-court dispute resolution
MODEL WITHDRAWAL FORM
COMPLAINT TEMPLATE
StartUp will refund the money, within 14 (in words: fourteen) calendar days, using the same means of payment that were used by the Customer at the time of payment, unless the Customer has expressly agreed to another way of return that does not involve any costs for him, in the case of:
The customer with StartUp can contact:
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of
May 21, 2013. on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes), the “Your Startup” Foundation for Enterprise Development, based in Warsaw, hereby provides an electronic link to the online ODR (online dispute resolution) platform: https://webgate.ec.europa.eu/odr. The ODR platform enables out-of-court settlement of disputes between businesses and consumers. Settlement of disputes by this method is voluntary.
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